Ticket Policies

Kelowna Actors Studio Ticket Policies:

There are no refunds or exchanges for unused tickets. Please safeguard your tickets. Tickets are only good for the specific performance designated and are not for resale. Should an event be canceled due to: acts of God, landslide, flood, tempest, washout, fire, lightning, disaster, earthquake, storm, epidemic, pandemic, quarantine, or civil disturbance funds from tickets will be issued a credit to account for the patrons future use. 

Ticket sales include all applicable taxes and fees.

Ticket exchanges for another performance within the same production are subject to a $3 service charge per ticket and must be completed 48hrs prior to the originally booked date.

A $3 service charge is applicable for all mail deliveries.

Wheelchair access is limited and based upon availability. Please mention at time of booking and book in advance.

All children are required to have tickets and separate seats. Babes in arms are not permitted for Mainstage performances. 

Discount group reservations for 10 or more people are available for many Actors Studio performances.  To start planning, contact our  box office manager at 250-862-2867.

Gift cards may be purchased in any denominations and are redeemable for most events held at Actors Studio and concession purchases.

Shows are subject to change and are based on rights availability.

What Is Dynamic Ticket Pricing

Kelowna Actors Studio uses the common ticketing model of Dynamic Ticket Pricing. This means that if you book early you are rewarded by paying the lowest available ticket price. As each performance fills up, the cost of the ticket increases.

Because the Actors Studio is the only local arts organization that receives no local, provincial or federal government, or private grants, their ticket revenue is their entire revenue stream. The increase in ticket prices on higher selling shows allows us to keep ticket prices as low as possible for pre planners and less popular shows but ensures we are maximizing our revenue potential on the more popular shows.